At this time, we are unable to offer a refund or credit when a reward code is not entered at the time of purchase. However, your reward code is saved in your account and can be used for a future purchase.
Your birthday points are added on your birthday as a gift from us. Your birthdate must be added to your account 30 days before your birthday to be eligible and cannot be changed once your first birthday reward is issued.
Note: if you don't remember your password, click "Forgot your password?" and enter the email address you used to place an order. If you don't receive an email, you likely checked out as a guest and do not have an account set up. Simply create a new account using the email address you used to place your order.